Customer Service

At Peddler’s Cottage Interiors we want you to be completely satisfied with your purchase. We believe in our products and services and if for any reason you are not satisfied, we will work together to make your experience a positive one.

Need further assistance? Contact our Customer Service Department.

Phone: (250) 763-9999
Email: Sales@PeddlersCottage.com

Frequently Asked Questions

Q: How can I pay for my order?
A: For your convenience, we accept Visa, MasterCard, American Express and Apple Pay.

Q: When will my credit card be charged?
A: Your credit card will be charged at the time that your order is confirmed by Peddler’s Cottage Interiors.

Q: When will my order ship?
A: Orders that are received by 12:00 PM PST will ship within 1 to 2 business days. In the event any particular item is a custom order, the ship date will be 7 to 10 business days. All items that are custom orders will be clearly marked on our website along with their expected time allowance for ship dates. Custom order ship dates will also be set out in the Confirmation Email. Unless you specify otherwise, we will hold your entire order for any and all custom order items so your order will ship complete.

Q: What currency are the prices on the website?
A: All prices on our website are in Canadian Dollars. All international customers making payment through their credit card, the currency adjustment will be made through their credit card provider according to the agreement for which they have with their credit card provider.

Q: Where does Peddler’s Cottage Interiors ship to?
A: We currently ship anywhere in Canada and the United States.  

Q: What taxes do I have to pay on my online purchase?
A: All orders shipped within Canada, Peddler’s Cottage Interiors will charge the customer all applicable federal and provincial/territorial taxes for the shipping address of which the order is to be received, whereas, all orders shipped to the United States, will not be charged taxes by Peddler’s Cottage Interiors, as the United States Customs will arrange for the payment and collection of all taxes from the customer prior to or upon delivery, in accordance with all federal and state regulations for the shipping address of which the order is to be received. Aside from all taxes, as described herein, all United States customers will also be responsible for all applicable cross border charges and/or fees pertaining to their order shipment, for which will also be paid prior to or upon delivery (including, but not limited to, duties, tariffs, brokering, etc.). For more information regarding taxes, please refer to the terms of which appear here, Terms of Use on our website.

Q: How will my order be shipped?
A: Through our website, Peddler’s Cottage Interiors allows our customers to choose between two shipping companies, either Canada Post Expedited Parcel or UPS Standard, or you may specify otherwise. If you have special shipping requests or requirements, please make a note with your order or email Sales@PeddlersCottage.com.  

Q: How can I track my order?
A: Once your order has been shipped, provided you have chosen one of the two shipping companies Peddler’s Cottage Interiors provides on their website, you will receive an email from our website confirming your shipment. This email will also provide you with a link that will take you to the website of the shipping company you have chosen, whom will already have your shipping information, so you can track your order.

Q: Can I return products ordered online through Peddler’s Cottage Interiors?
A: We hope that you are delighted with your purchase! If not, we would be happy to accept returns. For more information regarding returns, please refer to the terms of which appear here, Return/Claim Policy on our website.

Q: Who can help me with my online order?
A: If you require assistance, please contact our Customer Service Department by calling (250) 763-9999 or by emailing Sales@PeddlersCottage.com and we would be happy to help!