Privacy Policy

This Policy

Peddler’s Cottage Interiors (hereinafter, also referred to as, the “Company”, “Peddler’s Cottage”, “we”, “our” or “us”) recognizes the importance of maintaining and protecting the privacy and security of your personally-identifying information. This Privacy Policy (the “Policy”) explains the types of customer personally-identifying information we collect when you visit our website, (the “Site”), make a purchase through the Site or otherwise provide us with personally-identifying information. The Policy also explains how your personally-identifying information is used and the steps taken to ensure your information is handled properly.

We will only collect, use and disclose personally-identifying information in accordance with this Policy. This Policy is incorporated into and forms part of the Terms of Use Agreement (the “Terms of Use”), which outline the terms and conditions you agree to when accessing and using the Site. The Terms of Use appear on the Site here

By accessing and using the Site, or by providing us with any of your personally-identifying information, you agree and consent to the collection, use and disclosure of your personally-identifying information as outlined in this Policy. If you do not agree with the terms and conditions of this Policy, please do not use the Site or submit any personally-identifying information to the Company.

Gathering of Non-Personally-Identifying Information

Like most website operators, the Company collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as browser type, time zone setting, operating system and platform, language preference, referring site, and the date and time of each visitor request. The Company’s purpose in collecting non-personally-identifying information is to better understand how the Company’s visitors use our Site.

From time to time, the Company may release non-personally-identifying information in the aggregate (for example, by publishing a report on trends in the usage of our Site). The Company will not attempt to associate any anonymous technical information collected with any personally-identifiable information unless we have your express consent to do so, we have detected or reasonably suspect an attempt to damage or breach the security of the Site, or we are required to do so by law.

The Company also collects potentially personally-identifying information like Internet Protocol (IP) addresses. The Company does not use such information to identify our visitors and does not disclose such information, other than under the same circumstances that we use and disclose personally-identifying information, as described below.

Gathering of Personally-Identifying Information

Certain visitors to the Company’s Site choose to interact with the Company in ways that require the Company to gather personally-identifying information. Personally-identifying information is information that refers to an individual specifically and is recorded in any form (for example, name, mailing address, phone number and email address).

The amount and type of information that the Company gathers depends on the nature of the interaction, as further described below:

  1.    Account Registration

When you register for an account (an “Account”) through the Site, the Company requires that you provide certain personally-identifying information, including, in most cases, your first name, your last name, physical address, phone number, a unique email address and a password.

  1.    Purchasing Products and Services

To enable the purchase of products and services through the Site, we also collect and store billing and payment information (credit card and debit card information), as well as your address, telephone number and any other information required to process your purchases.

We use a third party payment processing service (Shopify Payments, powered by Stripe) to process our credit and debit payments (whereas from time to time, may also include applicable refunds). In addition, we keep a record of your past purchases and may also ask you for information regarding your personal preferences and demographics to better meet your needs.

Shopify’s use of your personally-identifying information is governed by its respective privacy policy which may or may not contain privacy protections as protective as this Policy. You can view Shopify’s privacy policy here:

  1.    Surveys, Contests and Special Offers

If you are a registered user of a Peddler’s Cottage Site and have supplied your email address, the Company may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with the Company and our products. We primarily use our various product profiles to communicate this type of information, so we expect to keep this type of email to a minimum.

If at any time, you prefer not to receive email communications, please proceed by:

  • clicking the “unsubscribe” link at the bottom of each email;
  • logging into your Account and changing your mailing preferences; or
  • contacting us at the contact information provided below.

Likewise, if you previously opted not to receive such communications, you may later opt-in by editing your preferences in your Account, or by contacting us.

  1. Other Purposes

We use the personally-identifying information you provide for the purposes for which it was collected and to which you consent. For example, we may use the personally-identifying information you provide to:

  • facilitate the creation and completion of your Account on the Site;
  • administer the Site;
  • provide you with products or services;
  • process, validate, confirm, verify, deliver and track your purchases, returns, refunds and exchanges;
  • process and keep track of your transactions and past purchases;
  • communicate with you by telephone or email to provide customer support;
  • manage payments for services;
  • protect against fraud or error;
  • provide products, services and information requested by you;
  • recommend products, services and information that the Company believes will be of interest and provide value to you;
  • communicate with you regarding updates to the Site, products, services and information;
  • foster positive user experience;
  • operate and improve the Site, products, services and information;
  • contact you about your opinion of existing or potential products, services or information provided via the Site;
  • respond to your feedback, queries or requests;
  • create products, services and information that may meet your needs;
  • better tailor and improve the features of offered products, services and information;
  • administer and enforce our Terms of Use, Privacy Policy and Return/Claim Policy;
  • carry out other purposes which are identified to you and to which you consent; and
  • comply with legal and governmental requirements.

Other than as stated above, the Company will obtain your express consent (by verbal, written or electronic agreement) to collect, use or disclose your personally-identifying information. You can change your consent preferences at any time by contacting the Company, where our employees can help direct your call to the appropriate department within the Company. To change your preferences, refer to the “Contact Us” section below.

The Company collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with the Site and Peddler’s Cottage. The Company does not disclose personally-identifying information, other than as described in this Policy. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain Site-related activities.

Aggregated Statistics

The Company may collect statistics about the behavior of visitors to our Site. For instance, the Company may monitor the most popular profiles on the Site. The Company may display this information publicly or provide it to others. However, the Company does not disclose personally-identifying information, other than as described below.

Protection of Certain Personally-Identifying Information

The security of your personally-identifying information is important to us. We maintain administrative, technical and physical safeguards (appropriate to the sensitivity of such information) designed to protect against unauthorized use disclosure or access of the personally-identifying information we collect.

It’s important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when you’ve finished using any shared computer. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure.  As a result, while we are committed to protecting your personally-identifying information, we cannot ensure or warrant the security of any information you provide to us.

Disclosure of Certain Personally-Identifying Information

The Company discloses potentially personally-identifying and personally-identifying information only to those of our employees, contractors and affiliated organizations that: (i) need to know that information in order to process it on the Company’s behalf or to provide services available at the Company’s Site; and (ii) have agreed not to disclose it to others. These third party service providers have access to the personally-identifying information needed to perform their functions, but may not use the information for any other purposes.

Some of those employees, contractors and affiliated organizations may be located outside of Canada, and who are subject to data protection laws that may differ from those in Canada. As a result, the personally-identifying information may be subject to access requests from both, international and United States governments, courts, law enforcement officials and national security authorities in the United States, or other foreign jurisdiction, according to its laws.

The Company will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

Other than to our employees, contractors and affiliated organizations, as described above, the Company discloses potentially personally-identifying and personally-identifying information only if we have reason to believe that disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) cooperate in any legal investigation; (iii) identify, contact, or bring legal action against someone who may be violating this Policy and/or the Terms of Use; or (iv) protect our rights, privacy, safety or property.

We reserve the right to transfer any personally-identifying information we hold in the event that we sell or transfer all or a portion of our business or assets to a third party.

You are deemed to consent to disclosure of your personally-identifying information, for the purposes outlined above. If your personally-identifying information is shared with third parties, those third parties are bound by appropriate agreements with the Company to secure and protect the confidentiality of your personally-identifying information.

The Company retains your personally-identifying information only as long as it is required for our business relationship or as required by federal, provincial/territorial and state laws.

Third Party Advertisers and Links to Other Websites

The Site may include third party advertising and links to other websites. We do not provide any personal customer information to these advertisers or third party websites. The Company strongly encourages you to review the privacy policies posted on third party websites so that you can make an informed decision whether to access or use a third party website.

Sometimes third party websites and advertisers, or Internet advertising companies working on their behalf, use technology to send (or “serve”) the advertisements that appear on our Site directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third party websites are not covered by this Policy. Please contact them directly for more information about their privacy practices.

Changing and Updating Your Personally-Identifying Information

The Company keeps your personally-identifying information up to date, accurate and relevant for its intended use. You may request access to the personally-identifying information we have on record in order to review and amend the information, as appropriate. In circumstances where your personally-identifying information has been provided by a third party, we will refer you to that party.

You may also contact us to access, correct or update your personally-identifying information. Please refer to the “Contact Us” section below.


Like many websites, we use “cookies”, which allow us to obtain certain types of information when your web browser accesses the Site. Cookies are small pieces of text downloaded to your computer or mobile device when you visit a website. Each time you visit our Site, your browser will provide us with the relevant cookies. The Company uses Cookies to help us identify and track visitors, their usage of the Company’s Site, and their Site access preferences. The Company’s visitors, who do not wish to have cookies placed on their computers, should set their browsers to refuse cookies before using the Company’s Site, with the drawback that certain features of the Company’s Site may not function properly without the aid of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, the Company reserves the right to, at any time, change, update or modify our Privacy Policy. The Company encourages visitors to frequently check this page for any changes to our Privacy Policy. Your continued use of this Site after any change in this Privacy Policy will constitute your acceptance of such change. You may not change, modify or amend this Policy in any manner.

Contact Us

The Company responds in a timely manner to your questions, concerns and complaints about the privacy of your personally-identifying information and our privacy policies and procedures. You may contact us by:

  • calling our Customer Service Department at (250) 763-9999;
  • emailing our Customer Service Department at;
  • mailing Peddler’s Cottage Interiors, Attention: Customer Service Department at 763 Bernard Avenue, Kelowna, British Columbia, Canada, V1Y 6P6.

Last Revised: December 1, 2016